How-to identify and report Phishing/Spam emails

In the digital age, where communication relies heavily on emails, it is crucial to remain vigilant against phishing and spam attempts.

Cybercriminals are constantly evolving their tactics, making it imperative for individuals to be aware and proactive in identifying and reporting suspicious emails. This guide will equip you with the knowledge and skills to spot phishing/spam emails and take appropriate action.

Understanding Phishing and Spam

Phishing emails aim to trick individuals into revealing sensitive information, such as passwords or financial details, by posing as trustworthy entities. Spam emails, on the other hand, are unsolicited messages sent in bulk, often for advertising or spreading malware. Both can have severe consequences if not addressed promptly.

Key Indicators of Phishing/Spam Emails

Unusual Sender Addresses

Check the sender's email address carefully. Phishing emails often use deceptive addresses that mimic legitimate entities.

Generic Greetings

Legitimate organisations typically use your name in their emails. Be cautious of generic greetings like "Dear Customer" or "Dear User."

Urgent Requests

Phishing emails often create a sense of urgency, urging you to act quickly. Be skeptical of messages that demand immediate action or threaten negative consequences.

Spelling and Grammar Errors

Professional organisations maintain high communication standards. Phishing emails may contain noticeable spelling and grammar mistakes.

Mismatched URLs

Hover over any links in the email without clicking to see the actual destination. Be wary if the link address doesn't match the purported sender.

Unexpected Attachments

Avoid opening unexpected attachments, especially from unknown senders. These can contain malware or ransomware.

Unsolicited Requests for Information

Legitimate entities rarely request sensitive information via email. Treat any such requests with suspicion.

Reporting Phishing/Spam Emails

Report to Microsoft

LiNK's email platform has built-in tools to report phishing and spam. Use these features to notify Microsoft and improve their filtering systems.

Forward to Anti-Phishing Organisations

Forward phishing emails to organisations like Anti-Phishing Working Group (reportphishing@apwg.org) to help combat cybercrime on a broader scale.

Protecting Yourself from Phishing/Spam

Enable Two-Factor Authentication (2FA)

Enhance your account security by enabling 2FA wherever possible by adding an alternative email address and phone number to your account. You can do that here.

Educate Yourself

Stay informed about the latest phishing techniques and educate colleagues, friends, and family members to create a collective defence.

By being vigilant and proactive, you can play a crucial role in combating phishing and spam. This guide equips you with the tools to identify these threats and take appropriate action, contributing to a safer digital environment for yourself and others. Stay informed, stay secure!